Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you
experience problems with any of those programs, you will receive the best technical assistance
by calling the experts at that company.
This information does not apply to customers in Japan. For information on service
options in Japan, see
HP Quick Exchange Service (Japan)
If you need to contact HP Customer Support, do the following before you call:
Make sure that:
The HP All-in-One is plugged in and turned on.
The specified print cartridges are installed correctly.
The recommended paper is properly loaded in the input tray.
Reset the HP All-in-One:
Turn off the HP All-in-One by pressing the
Unplug the power cord from the back of the HP All-in-One.
Plug the power cord back into the HP All-in-One.
Turn on the HP All-in-One by pressing the
To find support and warranty information, go to the HP website at
prompted, choose your country/region, and then click
for information on calling
for technical support.
Check the HP website for updated information or troubleshooting tips for the HP All-in-One .
If you are still experiencing problems and need to speak with an HP Customer Support
Representative, do the following:
Have the specific name of the HP All-in-One, as it appears on the control panel,
Print a self-test report.
Make a color copy to have available as a sample printout.
Be prepared to describe your problem in detail.
Have your serial number and service ID ready.
Call HP Customer Support. Be near the HP All-in-One when you call.
For more information, see:
Print a self-test report
Access your serial number and service ID