HP Officejet 6310 - Troubleshooting information

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Troubleshooting information

This chapter contains troubleshooting information for the HP All-in-One. Specific
information is provided for installation and configuration issues, and some operational
topics. For more troubleshooting information, see the onscreen Help that came with
your software.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

Disconnect the USB cable from the computer.


Uninstall the software (if you have already installed it).


Restart your computer.


Turn off the HP All-in-One, wait one minute, then restart it.


Reinstall the HP All-in-One software.


Do not connect the USB cable to the computer until prompted by the

software installation screen.

For information about uninstalling and reinstalling the software, see

Uninstall and

reinstall the software


See the list below for information on other topics covered in this chapter.

Additional troubleshooting topics in this User Guide

Setup troubleshooting: Contains information on hardware setup, software
installation, and fax setup troubleshooting information.

Operational troubleshooting: Contains information on issues that might occur
during normal tasks when using the HP All-in-One features.

Additional sources of information are also available for helping you troubleshoot
issues you might have with the HP All-in-One or HP Photosmart Software. See


more information


If you are unable to solve the problem using the onscreen Help or HP websites, call
HP Support using the number for your country/region.