HP Officejet 6310 - Hardware setup troubleshooting

One to turn on. If you press the

On

button again during this time, you might turn

the device off.

Warning

If the HP All-in-One still does not turn on, it might have a

mechanical failure. Unplug the HP All-in-One from the power outlet and
contact HP. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click

Contact HP

for

information on calling for technical support.

I connected the USB cable, but I am having problems using the HP All-in-One
with my computer

Solution

You must first install the software that came with the HP All-in-One

before connecting the USB cable. During installation, do not plug in the USB
cable until prompted by the onscreen instructions. Connecting the USB cable
before prompted can cause errors.
Once you have installed the software, connecting your computer to the HP All-in-
One with a USB cable is straightforward. Simply plug one end of the USB cable
into the back of your computer and the other into the back of the HP All-in-One.
You can connect to any USB port on the back of your computer.

For more information on installing the software and connecting the USB cable,
see the Setup Guide that came with the HP All-in-One.

I received a message on the display to attach the control panel faceplate

Solution

This might mean the control panel faceplate is not attached, or it is

attached incorrectly. Make sure to align the faceplate over the buttons on the top
of the HP All-in-One and snap it firmly into place.

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Troubleshooting

For more information on attaching the control panel faceplate, see the Setup
Guide that came with the HP All-in-One.

The display shows the wrong language

Solution

You can change the language settings at any time from the

Setup

Menu

. For more information, see

Set your language and country/region

.

The wrong measurements are showing in menus on the display

Solution

You might have selected the incorrect country/region when setting up

the HP All-in-One. The country/region you select determines the paper sizes
shown on the display.
To change the country/region, you must reset the language settings. You can
change the language settings at any time from the

Setup Menu

. For more

information, see

Set your language and country/region

.

I received a message on the display to align the print cartridges

Solution

The HP All-in-One prompts you to align cartridges every time you

install a new print cartridge. For more information, see

Align the print cartridges

.

Note

If you remove and reinstall the same print cartridge, the HP All-in-

One will not prompt you to align the print cartridges. The HP All-in-One
remembers the alignment values for that print cartridge, so you do not
need to realign the print cartridges.

I received a message on the display that the print cartridge alignment failed

Cause

The incorrect type of paper is loaded in the input tray (for example,

colored paper, paper with text on it or, certain recycled paper).

Solution

Load unused plain white letter or A4 paper into the input tray, and

then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to

www.hp.com/support

. If prompted, choose your

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Troubleshooting

country/region, and then click

Contact HP

for information on calling for technical

support.

Cause

Protective tape is covering the print cartridges.

Solution

Check each print cartridge. The tape might have been removed from

the copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do
not touch the ink nozzles or the copper-colored contacts.
Reinsert the print cartridges and verify that they are fully inserted and locked in
place.
For more information about installing print cartridges, see

Replace the print

cartridges

.

Cause

The contacts on the print cartridge are not touching the contacts in the

print carriage.

Solution

Remove and then reinsert the print cartridges. Verify that they are fully

inserted and locked in place.
For more information about installing print cartridges, see

Replace the print

cartridges

.

Cause

The print cartridge or sensor is defective.

Solution

Contact HP Support. Go to

www.hp.com/support

. If prompted, choose

your country/region, and then click

Contact HP

for information on calling for

technical support.

The HP All-in-One does not print

Solution

If the HP All-in-One is network-connected, see the onscreen Help for

information on troubleshooting network communication problems.
If the HP All-in-One and computer are USB-connected and are not
communicating with each other, try the following:
●

Look at the display on the HP All-in-One. If the display is blank and the

On

button is not lit, the HP All-in-One is turned off. Make sure the power cord is
firmly connected to the HP All-in-One and plugged into a power outlet. Press
the

On

button to turn on the HP All-in-One.

●

Make sure the print cartridges are installed.

●

Make sure you have paper loaded in the input tray.

●

Check that the HP All-in-One does not have a paper jam.

●

Check that the print carriage is not jammed.
Open the print cartridge door to access the print carriage area. Remove any
objects that are blocking the print carriage, including any packing materials
and the orange shipping lock. Turn the HP All-in-One off and then turn it on
again.

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Troubleshooting

●

Check that the HP All-in-One print queue is not paused (Windows) or
stopped (Mac). If it is, choose the appropriate setting to resume printing. For
more information about accessing the print queue, see the documentation
that came with the operating system installed on your computer.

●

Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works.
If you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.

●

Make sure your computer is USB ready. Some operating systems, such as
Windows 95 and Windows NT, do not support USB connections. Check the
documentation that came with your operating system for more information.

●

Check the connection from the HP All-in-One to your computer. Verify that
the USB cable is securely plugged into the USB port on the back of the
HP All-in-One. Make sure the other end of the USB cable is plugged into a
USB port on your computer. After the cable is connected properly, turn the
HP All-in-One off and then on again.

●

If you are connecting the HP All-in-One through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.

●

Check other printers or scanners. You might need to disconnect older
products from your computer.

●

Try connecting the USB cable to another USB port on your computer. After
you check the connections, try restarting your computer. Turn the HP All-in-
One off and then on again.

●

After you check the connections, try restarting your computer. Turn the
HP All-in-One off and then on again.

●

If necessary, remove and then install the software you installed with the
HP All-in-One again. For more information, see

Uninstall and reinstall the

software

.

For more information on setting up the HP All-in-One and connecting it to your
computer, see the Setup Guide that came with the HP All-in-One.

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Troubleshooting