Network setup troubleshooting
This section addresses network setup problems you might encounter after
establishing the network connection, inserting the CD and starting the software
I received a System Requirements Error: No TCP/IP
Your Local Area Network (LAN) card (NIC) is not installed properly.
Make sure your LAN card is installed properly and set up for TCP/IP.
See the instructions that came with your LAN card.
HP Officejet 6300 All-in-One series
The Printer Not Found screen appears during installation
A firewall, anti-virus, or anti-spyware application is preventing the HP All-
in-One from accessing your computer.
Temporarily disable the firewall, anti-virus, or anti-spyware, and
uninstall and then reinstall the HP All-in-One software. You can re-enable your
firewall, anti-virus, or anti-spyware application after installation is complete. If you
see firewall pop-up messages, you must accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.
A Virtual Private Network (VPN) is preventing the HP All-in-One from
accessing your computer.
Temporarily disable the VPN before proceeding with the installation.
The HP All-in-One functionality will be limited during VPN sessions.
The Ethernet cable is not plugged in to the router, switch, or hub, or the
cable is defective.
Reinsert the cables. Or, if necessary, try a different cable.
The HP All-in-One is assigned an AutoIP address instead of DHCP.
The HP All-in-One is not connected properly to the network.
Check the following:
Make sure all cables are connected properly and securely.
If the cables are connected properly, your access point, router, or home
gateway might not be sending an address. If this is the case, you might need
to reset the HP All-in-One.
Make sure the HP All-in-One is on the correct network.
The HP All-in-One is on the wrong subnet or gateway.
Print a network configuration page, and verify that the router and
HP All-in-One are on the same subnet and gateway. For more information, see
the onscreen Help that came with the HP All-in-One.
The HP All-in-One is not turned on.
Turn on the HP All-in-One.