HP Officejet 6310 - Network setup troubleshooting

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Network setup troubleshooting

This section addresses network setup problems you might encounter after
establishing the network connection, inserting the CD and starting the software
installation.

I received a System Requirements Error: No TCP/IP

Cause

Your Local Area Network (LAN) card (NIC) is not installed properly.

Solution

Make sure your LAN card is installed properly and set up for TCP/IP.

See the instructions that came with your LAN card.

Chapter 11

114

HP Officejet 6300 All-in-One series

Troubleshooting

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The Printer Not Found screen appears during installation

Cause

A firewall, anti-virus, or anti-spyware application is preventing the HP All-

in-One from accessing your computer.

Solution

Temporarily disable the firewall, anti-virus, or anti-spyware, and

uninstall and then reinstall the HP All-in-One software. You can re-enable your
firewall, anti-virus, or anti-spyware application after installation is complete. If you
see firewall pop-up messages, you must accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.

Cause

A Virtual Private Network (VPN) is preventing the HP All-in-One from

accessing your computer.

Solution

Temporarily disable the VPN before proceeding with the installation.

Note

The HP All-in-One functionality will be limited during VPN sessions.

Cause

The Ethernet cable is not plugged in to the router, switch, or hub, or the

cable is defective.

Solution

Reinsert the cables. Or, if necessary, try a different cable.

Cause

The HP All-in-One is assigned an AutoIP address instead of DHCP.

Solution

The HP All-in-One is not connected properly to the network.

Check the following:

Make sure all cables are connected properly and securely.

If the cables are connected properly, your access point, router, or home
gateway might not be sending an address. If this is the case, you might need
to reset the HP All-in-One.

Make sure the HP All-in-One is on the correct network.

Cause

The HP All-in-One is on the wrong subnet or gateway.

Solution

Print a network configuration page, and verify that the router and

HP All-in-One are on the same subnet and gateway. For more information, see
the onscreen Help that came with the HP All-in-One.

Cause

The HP All-in-One is not turned on.

Solution

Turn on the HP All-in-One.