Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the HP All-in-One application files
from your computer. Make sure to remove them properly using the uninstall utility
provided when you installed the software that came with the HP All-in-One.
A reinstall can take from 20 to 40 minutes. There are three methods to uninstall the
software on a Windows computer, and one method to uninstall on a Mac.
To uninstall from a Windows computer, method 1
1.
Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-
One to your computer until after you have reinstalled the software.
2.
Press the
On
button to turn off the HP All-in-One.
3.
On the Windows taskbar, click
Start
,
Programs
or
All Programs
,
HP
,
OfficeJet
All-In-One 6300 series
,
Uninstall
.
4.
Follow the onscreen instructions.
Chapter 11
112
HP Officejet 6300 All-in-One series
Troubleshooting
5.
If you are asked whether you would like to remove shared files, click
No
.
Other programs that use these files might not work properly if the files are deleted.
6.
Restart your computer.
Note
It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
7.
To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s
CD-ROM drive, and follow the onscreen instructions and the instructions provided
in the Setup Guide that came with the HP All-in-One.
8.
After the software is installed, connect the HP All-in-One to your computer.
9.
Press the
On
button to turn the HP All-in-One on.
After connecting and turning on the HP All-in-One, you might have to wait several
minutes for all of the Plug and Play events to complete.
10. Follow the onscreen instructions.
When the software installation is complete, the
HP Digital Imaging Monitor
icon
appears in the Windows system tray.
To verify that the software is properly installed, double-click the
HP Solution Center
icon on the desktop. If the
HP Solution Center
shows the essential icons (
Scan
Picture
,
Scan Document
, and
Send a Fax
), the software has been properly installed.
To uninstall from a Windows computer, method 2
Note
Use this method if
Uninstall
is not available in the Windows Start menu.
1.
On the Windows taskbar, click
Start
,
Settings
,
Control Panel
.
2.
Double-click
Add/Remove Programs
.
3.
Select
HP PSC & Officejet 6.0
, and then click
Change/Remove
.
Follow the onscreen instructions.
4.
Disconnect the HP All-in-One from your computer.
5.
Restart your computer.
Note
It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
6.
Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
7.
Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
User Guide
113
Troubleshooting
To uninstall from a Windows computer, method 3
Note
Use this method if
Uninstall
is not available in the Windows Start menu.
1.
Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2.
Select
Uninstall
and follow the onscreen directions.
3.
Disconnect the HP All-in-One from your computer.
4.
Restart your computer.
Note
It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
5.
Start the Setup program for the HP All-in-One again.
6.
Select
Reinstall
.
7.
Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
To uninstall from a Mac
1.
Disconnect the HP All-in-One from your Mac.
2.
Double-click the
Applications
:
Hewlett-Packard
folder.
3.
Double-click
HP Uninstaller
.
Follow the onscreen instructions.
4.
After the software is uninstalled, disconnect the HP All-in-One, and then restart
your computer.
Note
It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
5.
To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s
CD-ROM drive.
6.
On the desktop, open the CD-ROM and then double-click
HP All-in-One Installer
.
7.
Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.